Refund Policy

Online consultations

• Full refund if the provider does not show up, cancels, or the session cannot happen due to a technical failure on our side.
• Full refund if you cancel before the consultation starts and outside any window the provider has set.
• Once a consultation has taken place, the fee is generally non-refundable, because the provider’s time and advice have been given. If you believe the service fell seriously short, contact us and we will review it fairly.

Marketplace orders

• Refund or replacement if an item is not delivered, arrives damaged, or is materially not as described.
• Report a problem within 7 days of delivery (or of the expected delivery date if the item never arrives).
• For health and safety reasons, some products cannot be returned once opened unless they are faulty. Any such limits are shown before you buy.

How to request a refund

Raise it in the app on the relevant order or consultation, or email hello@howbody.app with your account email and what went wrong. We aim to respond within a few working days and to resolve valid requests promptly.

How refunds are paid

Approved refunds go back to your original payment method (for example the mobile-money account or card you used). Processing times depend on your payment provider. Payment-provider fees, where they apply, may not be refundable.

Your legal rights

This policy is in addition to any mandatory consumer-protection rights you have under the law that applies to you. Nothing here removes those rights.